This onsite corporate training is a practical, skills-based workshop equips participants with the confidence and techniques to de-escalate tensions, facilitate resolution, and foster collaboration.
In any workplace, conflict can arise unexpectedly, and many professionals find themselves mediating disputes without formal training or authority. These “accidental mediators” must navigate strong emotions, competing perspectives, and high-stakes conversations—all while maintaining neutrality and professionalism.
This practical, skills-based workshop provides the confidence and techniques needed to de-escalate tensions, facilitate resolution, and foster collaboration. Participants will leave with a structured approach to managing workplace disputes effectively while preserving relationships and team cohesion.
We customise our approach and each conflict resolution workshop to address your particular issues, within your industry. Our facilitators develop role-play scenarios which are realistic for your workplace and job roles.
We like to offer participants the opportunity to practice their skills in a supportive environment so they feel confident when dealing with the emotions or anger of others in real life.
The way we do this depends on the needs and personalities within your team. Some workplaces embrace the opportunity to participate in role-plays to practice their skills. Others prefer to discuss how they would handle a range of real-life scenarios in small groups and then practice their skills at home.
