.product_section .product_form, .product_gallery { opacity: 1; } .multi_select, form .select { display: block !important; } .image-element__wrap { display: none; }

Conflict Resolution Online Training

Name: Conflict Resolution Online Training
Brand: Ripple Learning
Price: 250.0 AUD
Availability: InStock

Online Seminar on how to resolve conflict

This is an open online seminar. You can book as an individual employee or as a team.

How do you respond to conflict? Do you try to wade in and strongly assert your views, or try to avoid the minefield, or suppress your own needs in an effort to make peace, or hunt for a compromise solution?

Enquire now

Unresolved conflict can make our lives stressful and prevent us from performing at our best.

This online seminar gives you skills and tools to de-escalate strong emotions and then move forward with future-focused problem-solving.

What you'll learn

how to analyse the conflict to identify the real issues and understand all the contributing factors
how different people respond to conflict in different ways
how your brain and body responds to stress/distress and how it affects your capacity for rational problem solving
conflict resolution processes and tools for a range of situations
learn how to listen deeply to de-escalate strong emotions and identify the underlying needs to find the best possible path forward
skills for assertive communication
how to raise an issue without triggering defensiveness
how to apologise effectively when the situation calls for it
how to work with high conflict personalities.